Privacy Policy

1. Introduction

This Privacy Policy explains how Memorial.tv collects, uses and protects personal data when you create, access or contribute to a private memorial space.

Memorial.tv is designed for families and friends to share photos, videos, messages and memories of a loved one in a private and respectful environment.

2. Data Controller

Memorial.tv is operated by Juga Entertainment S.L., Calle Bailen 11, Barcelona 08013, Spain.

For privacy questions, contact us at info@memorial.tv.

3. Personal Data We Collect

We may collect account information, contact details, uploaded content, messages, photos, videos, technical data, usage data, payment-related information and any information you choose to provide when using Memorial.tv.

Memorial pages may contain personal and emotionally sensitive information. Please only upload content you are authorised to share.

4. How We Use Personal Data

We use personal data to:

• Create and manage memorial spaces.
• Allow invited people to upload and view memories.
• Provide galleries, slideshows and downloads.
• Process payments and manage plans.
• Provide support and respond to requests.
• Improve security, reliability and moderation.
• Comply with legal obligations.

5. Legal Basis for Processing

We process personal data based on contract performance, legitimate interests, consent where required, and compliance with legal obligations.

The memorial page administrator is responsible for ensuring that invited contributors and uploaded content comply with applicable privacy and data protection laws.

6. Uploaded Content

Uploaded photos, videos and messages are used only to provide the Memorial.tv service, including storage, display, moderation, download and related features.

We do not sell uploaded memories or use them for advertising purposes.

7. Access and Sharing

Memorial spaces are intended to be private. Access is controlled through links, codes, passwords or other settings available to the memorial page administrator.

We may share data with service providers who help us operate the platform, such as hosting, storage, payment, analytics, email or moderation providers. These providers may only process data according to our instructions and applicable law.

8. International Transfers

Some service providers may process data outside the European Economic Area. Where this happens, we use appropriate safeguards required by data protection law, such as Standard Contractual Clauses or equivalent mechanisms.

9. Data Retention

We retain personal data and uploaded content for as long as necessary to provide the selected Memorial.tv service, comply with legal obligations, resolve disputes and enforce our agreements.

Administrators should download and keep their own backup of important memories.

10. Security

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse or alteration. However, no online service can guarantee absolute security.

11. Cookies and Analytics

Memorial.tv may use cookies or similar technologies to operate the service, remember access sessions, improve functionality, measure usage and maintain security.

Where required by law, we will request consent before using non-essential cookies.

12. Your Rights

Depending on your location, you may have the right to access, correct, delete, restrict, object to or request portability of your personal data. You may also have the right to withdraw consent where processing is based on consent.

To exercise your rights, contact us at info@memorial.tv.

13. Children

Memorial.tv is not directed to children. If children appear in uploaded photos or videos, the person uploading the content is responsible for ensuring they have the necessary permissions or lawful basis to share that content.

14. Deleting a Memorial Space

Memorial page administrators may request deletion of their memorial space and associated content, subject to technical, legal or contractual limitations.

15. Complaints

If you are located in the European Union, you may have the right to lodge a complaint with your local data protection authority. In Spain, the competent authority is the Agencia Española de Protección de Datos.

16. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be published on this page with a new “Last updated” date.